Refund policy

Repayment term and conditions

9.1 After the return of the products, the Seller shall check that the products comply with the conditions and terms indicated in paragraph 8. In the event that the verification is successful, the Seller shall send to the Buyer, by e-mail, the relative confirmation of acceptance of the returned products. In the event that the checks are not concluded positively, the Seller shall communicate, by e-mail, the existence of a decrease in the value of the returned products, resulting from the Buyer’s failure to comply with the conditions set out in points 2, 3 and 4 of paragraph 8.6 above. At the same time, the Seller shall also communicate the amount that will be deducted from the sums paid for the purchase of the returned products; otherwise, the possibility of regaining, at the expense of the Buyer, the products in the state in which they were returned to the Seller, in accordance with paragraph 8.10 above.

9.2 Whatever the payment method used, the refund, in full or in part, is activated by the Seller in the shortest possible time.

9.3 The Seller makes the refund using the same means of payment used by the Buyer for the purchase of the returned products, unless the Buyer has expressly agreed with the Seller to use a different means of payment and provided that the Buyer does not have to bear any additional cost as a result of the refund.